Emotional Intelligence as a Key Leadership Skill
A Talk by Catherine Mattice (Founder & CEO, Civility Partners)
About this Talk
Simply put, emotional intelligence is the ability to understand one’s own emotions, the emotions of others, and how those emotions drive behavior. While technical and organizational knowledge are key components in being an effective leader, so is possessing necessary skills like emotional intelligence. Emotionally intelligent leaders can motivate and engage staff, resulting in higher productivity, lower turnover and increased competitive advantage.